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Dangerous Customer Service - Dangerously Great Customer Service...How to Achieve it and Maintain it
Impact Innovation
Verlag Bloomsbury Publishing, 2011
ISBN 9781408127377
Format PDF
Kopierschutz DRM
Geräte
Dangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.
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