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Phone Calls in English
von: Sander M. Schroevers
Haufe Verlag, 2007
ISBN: 9783648010341, 128 Seiten
Format: ePUB, PDF, OL
Preis: 2,99 EUR
Ersparnis: 3,91 EUR
Contents
3
Introduction
5
Getting Started and Ending a Conversation
6
Calling according to plan
7
Beginning a call
8
Telephone scripts
9
After the greeting
10
Small talk
15
Getting past the secretary
16
Obtaining information
17
I beg your pardon?
19
Connecting people
21
Answering the phone
23
Ending a conversation
23
Typical Situations and How To Deal with Them
28
Taking and leaving messages
29
Appointments
31
Telephone spelling
39
Taking down names and numbers
43
Electronic addresses
46
Answering machine and voice mail
50
Mobile telephones
53
Recognising mobile numbers
54
Special Situations
56
Conference calls
57
Hours for international business calls
68
International trade
69
Sales and finances
80
Travel enquiries
84
A job interview by telephone
88
Practical Reference
92
Intercultural communication
93
Pronunciation
95
Speech
97
False friends
99
Telecommunications terminology
101
Translated geographical names
103
Key terms: the company
104
Types of companies
106
Telephone sources on the Internet
116
National telephone numbering plans
117
Country codes and dialling codes for well known cities
118
Official holidays and translations
120
Country specific holidays
122
Temperature conversion table
124
Weights and measures
125
Index
126
Der Autor
128
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