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Service
Customer Service... and Beyond - It is All About the Wow!
Dawn Mushill
Verlag Love Your Life Publishing, 2008
ISBN 9781934509500 , 287 Seiten
Format ePUB
Kopierschutz frei
Geräte
In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps...and some of us are clumsy.
Service
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