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Achieving IT Service Quality - The Opposite of Luck
Chris Oleson, Mike Hagan and Christophe DeMoss
Verlag BookBaby, 2009
ISBN 9781617927270 , 274 Seiten
Format ePUB
Kopierschutz DRM
Geräte
Learn how to effectively run large IT systems such that they work well and create happy customers. A complement to ITIL, the authors cover everything from technology to process to organization design.
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