English for Personal Assistants

Das erste Buch für perfektes Office-Englisch!

English is the international language of business and companies increasingly expect their employees, especially secretaries and PAs, to deal competently with business partners from foreign countries. The book develops and refines the key productive skills of writing and speaking in real-life contexts. It provides guidelines, models, and exercises to enable you to manage your tasks more effectively and efficiently in English. It’s written by native English business practitioners and contains only authentic materials. The book is compact and presents situations that are instantly recognisable to today’s executive secretary. It’s also practical, easy-to-use, and up-to-date.

Designed primarily for PAs, secretaries, management assistants, and support staff, it’s equally useful for a much wider range of people who need to do business internationally in English. You will draw the most benefit from this book if your English is of an intermediate level or above. The focus is on best practice in a variety of business-oriented scenarios, and, in addition, certain key linguistic areas which can be problematic for non-native speakers are reviewed in greater depth. There are also Appendices which provide overviews of for example, linking words and proofreader’s marks, and are intended as a reference. Contents include:

• writing effective emails
• handling complaints tactfully
• giving and receiving feedback
• writing proposals and reports
• giving presentations
• influencing strategies and tactics
• dealing with difficult people
• saying ‘no’ politely and assertively

Annie Broadhead is an English language teacher in Cambridge and examiner at the University of Cambridge. Ginni Light is a trainer in language, communication, and intercultural skills for major companies across Europe. They have both published numerous books on English as the international language of business.

Aus dem Inhalt
constructing sentences using the KISS principle linking words clauses: listing, adding laying out letters, logical ordering writing cards for various occasions influencing people giving and receiving feedback apologizing &amp, handling tricky questions using your voice to maximum effect: get rid of 'ums' and 'ers' give a presentation raising awareness of cultural differences in multi-cultural teams

Zielgruppe
This book is primarily for PAs, secretaries, management assistants, and support staff. It’s equally useful for a much wider range of people who need to do business internationally in English.

Über den/die Autor(en) Annie
Broadhead is an English language teacher at a language school in Cambridge and a lead examiner at the University of Cambridge. Ginni Light is a trainer in language, communication, and intercultural skills for major companies across Europe. They have both published numerous books on English as the international language of business.