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Are Your Customers Being Served? - How to Boost Profits by Giving Exceptional Customer Service

Are Your Customers Being Served? - How to Boost Profits by Giving Exceptional Customer Service

von: Pauline Rowson

Summersdale Publishers Ltd, 2007

ISBN: 9781783724185

Format: ePUB

Kopierschutz: DRM

Windows PC,Mac OSX geeignet für alle DRM-fähigen eReader Apple iPad, Android Tablet PC's Apple iPod touch, iPhone und Android Smartphones

Preis: 17,09 EUR

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Are Your Customers Being Served? - How to Boost Profits by Giving Exceptional Customer Service


 

Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This book looks at: how you can win more business by retaining customers and gaining recommendations from them, how to satisfy your customers' needs, how to develop an effective customer service policy, how to use positive behaviour and attitude to win more business, how to build a better rapport with your customers, and how to handle anger, complaints and difficult customers and turn them into satisfied customers.