Suchen und Finden
Service
Engaging Public Sector Clients - From Service-Delivery to Co-Production
J. Alford
Verlag Palgrave Macmillan, 2009
ISBN 9780230235816 , 261 Seiten
Format PDF
Kopierschutz Wasserzeichen
Geräte
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Service
Shop