Suchen und Finden
Service
Infos und Kontakt
Contents
3
Vorwort
5
Preparing a meeting
6
Inviting people to a meeting
7
Making meeting arrangements
9
Rescheduling, cancelling or confirming a meeting
12
Making the agenda
16
Hands-on organisation
22
Arriving at the meeting
34
Arriving in reception
35
Introducing oneself and others
39
Small talk
41
Setting up the meeting room
46
Conducting a meeting
48
Opening the meeting
49
Guiding the discussion
52
Bringing about a decision
57
Closing the meeting
58
The meeting itself
62
Roles at a meeting
63
Active participation and asking for more information
65
Expressing agreement and disagreement
70
Making suggestions and having your say
79
Enquiring and resolving misunderstandings
82
Diplomacy and politeness
86
What to do in case of language problems
91
Voting
92
After the meeting
94
Making the minutes
95
Following up the meeting
100
Special types of meetings
102
Meetings with customers
103
Negotiations
106
Briefing and brainstorming
112
Jours fixes and kick-offs
115
Telephone conferences
117
Literature
125
Index
126
Die Autorinnen
128
Weitere Literatur
128
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