New Challenges for a Healthy Workplace in Human Services

Table of Contents

Preface

Part I Work Environment and Well- Being in Human Services

The Demand-Induced Strain Compensation Model: Background, Key Principles, Theoretical Underpinnings, and Extended Empirical Evidence

Managing Relationship Conflict and Work-Unit Emotional Exhaustion in Service Organizations

A Comparison of the Factors Associated with Workplace Bullying in Three UK Healthcare Organisations

Patterns of Engagement and Burnout of Human Services Workers

Measuring Emotional Labor in the Classroom: The Darker Emotions

Part II Healthy Workplace Factors and Interventions in Human Services

Effort-Reward Imbalance and Actual Turnover among Belgian Health Care Workers

Work Experience and and and to Comply with Hand Hygiene: An Extended Application of the Theory of Planned Behavior

Psychosocial Risk Factors and Well-Being: An Application of the Job Demands- Resources Model at the Italian Justice Department

Employee Satisfaction in the Portuguese Financial Sector between 1996 and 2008

Evaluating a Process-Based Management Intervention in Healthcare: Lessons from a Failure

List of Contributors