Coping with Difficult People

Bosses, friends, family members, they've madeyour life hell -- until now! Based on fourteen yearsof research and observation, Dr. Robert Bramson'sproven-effective techniques are guaranteed to helpyou right the balance and take charge of yourlife. Learn how to: Stand up to anyone --without fighting. Blunt a sniper'sattack. Get a clam to talk. Cut off aSherman tank at the pass. Managebulldozers. Get stallers off the dime.Move a complainer into a problem-solvingmode. Learn the six basic steps that allow you tocope with just about anyone. Reclaim the powerthe rightfully belongs to you in any relationship!