(E)merging Differences - How to Handle Intercultural Business Situations

Our culturally shaped values influence the way we work as well as our behaviour towards our colleagues, superiors and business partners - whether we care to acknowledge it or not. Not surprisingly, then, intercultural competence has come to be one of the key skills of the 21st century: anyone seeking success on the international business scene needs a navigation system to guide them through the complexities of other cultures' modes of interaction, behaviour and communication.In this book, Ute Clement - a seasoned consultant for international corporations - presents a range of methods and concepts for dealing with cross-cultural work situations. She also explains the basics of systemic intercultural consultancy by reference to a wealth of experiential anecdotes. The book evokes the pleasure of exploring cultural differences and encourages an open attitude towards other cultures. The knowledge it presents enables the reader to develop a sense of how to work comfortably in and between different cultures so that new options become available for dealing with everyday work situations.*'A combination of theoretical clarity, vivid examples and useful tools make this book a compelling and informative read for all those who cross cultures in their work.'*Corinna Refsgaard, Vice President - Head of HR Cassidian Systems, EADS Deutschland GmbH

Ute Clement established Ute Clement Consulting in 1995. Her passion is facilitating change processes in international business organisations. She has more than 22 years of experience in initiating, planning, facilitating and implementing international projects in various countries all over the world. She used her expertise while working as an employee at Daimler AG where her responsibilities included the topics of 'development programmes for managers' and 'intercultural management'. A host of different people, companies and mentors have accom- panied her during her career to date. She has continuously set herself apart from the status quo and realigned herself anew. Today, she is a seasoned consulting professional who has lost nothing of her sponta- neity or flexibility. Ute Clement holds a university degree in psychology and is a lecturer in systemic consultancy and supervision (SG). In 2010, Ute Clement was appointed by the European Commission - Enterprise and Industry to the European Network of Female Entrepreneurship Ambassadors and was named Business Enterprise Ambassador.