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IT Service Management Basierend auf ITIL V3
Jan Bon, Arjen Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies Veen, Tieneke Verheijen
Verlag Van Haren Publishing, 2008
ISBN 9789087533014 , 182 Seiten
Format PDF, OL
Kopierschutz DRM
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Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.
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