The Demand Supply Governance Framework

Colophon

Preface

1: Introduction

2: Introducing Demand Supply Governance

2.1 The Need for Demand Supply Governance

2.2 The ‘What’ and ‘How’ of DSG

2.3 Successfully Managing DSG

3: Focus on Results: Three Delivery Flows

3.1 Standard Services

3.2 Changes

3.3 Projects

4: Making Demandand Supply meet: Governance Hotspots

4.1. Governance hotspot GH-D: Demand Management

4.2. Governance hotspot GH-S: Supply Management

4.3. Governance hotspot GH-DS: Matching Demand and Supply

5: The Demand Supply Governance Framework Explained

5.1. The origin of the DSGF

5.2. Focus areas

6: Designing the DSG Function

6.1 Roles and Competencies

6.2 Organization Structure

6.3 Structured Exchange of Information

6.4 Implementation: Critical Success Factors

7: Conclusion: Multi Dimensional Balancing

Supporting Material for Sourcing Governance Foundation Certification

Case Study 1: Government-Sector Case Study Outline

Case Study 2: Company I Outsourcing in a highly fragmented and non-standardized

Case Study 3: Public Sector

The Sourcing Governance: Sample Foundation Examination