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Boomerang! - Coach Your Team to be the Best and See Customers Come Back Time After Time!
Nick Drake-Knight
Verlag Summersdale Publishers Ltd, 2007
ISBN 9781783723942
Format ePUB
Kopierschutz DRM
Geräte
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the ",Continue and Begin", method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
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