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Boomerang! - Coach Your Team to be the Best and See Customers Come Back Time After Time!

Boomerang! - Coach Your Team to be the Best and See Customers Come Back Time After Time!

von: Nick Drake-Knight

Summersdale Publishers Ltd, 2007

ISBN: 9781783723942

Format: ePUB

Kopierschutz: DRM

Windows PC,Mac OSX geeignet für alle DRM-fähigen eReader Apple iPad, Android Tablet PC's Apple iPod touch, iPhone und Android Smartphones

Preis: 32,09 EUR

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Boomerang! - Coach Your Team to be the Best and See Customers Come Back Time After Time!


 

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the ",Continue and Begin", method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.