Intercultural Competence Managing Cultural Diversity - Training Handbook 2nd Edition

Cover

Internal titel

Copyright

Note from the Authors

Contents

Prologue

Welcome I

Welcome II

Introduction to the Manual

1. The Philosophy

2. Training Material

Culture an Cultural Dimensions

Basic Fundamentals 1

Basic Fundamentals 2

Basic Fundamentals 3 – Cultural Dimensions according to Edward T. Hall

Basic Fundamentals 4 – Cultural Dimensions according to Geert Hofstede

Basic Fundamentals 5 – Cultural Dimensions according to Fons Trompenaars

Basic Fundamentals 6 – Cultural Dimensions according to Fons Trompenaars

Worksheet 1 – The Personality Molecule

Worksheet 2 – Unique Cultural Characteristics

Worksheet 3 – Letters Back to Ancient China

Worksheet 4 – Self-Evaluation Case Studies

Worksheet 5 – Case Studies

Transparency 1 – Definitions of Culture

Transparency 2 – The Development of Personal Culture as the Basics of Behaviour

Transparency 3 – Similarities, Differences and Cultural Overlap

Transparency 4 – The Model of the Logical Levels

Transparency 5 – Orientation System for the Classification of Intercultural Differences

Communication and Perception

Basic Fundamentals 1 – Prejudices and Stereotypes

Basic Fundamentals 2 – How does Communication Work?

Intercultural Communication

Worksheet 1 – Who is this Woman/this Man?

Worksheet 2 – Role Play: Bank Loan

Worksheet 3 – When Yes means Yes

Transparency 1 – Exercise in Perception

Transparency – Prejudice

Transparency – What can be done to prevent the negative consequences of stereotypes and prejudice?

Transparency – Communication Process

Transparency – Communication more Efficiently

Diversity Competence

Basic Fundamentals 1 – How was the Diversity Approach developed?

Basic Fundamentals 2 – Diversity Approaches

Basic Fundamentals 3 – Cultural Diversity and Richness

Basic Fundamentals 4 – Diversity Management – A New Business Philosophy

Basic Fundamentals 5 – Diversity Competence through Emotional Intelligence

Transparency 1 – Diversity means Multitudinousness, Richness, Variety

Transparency 2 – Societal Tendencies

Transparency 3 – Diversity Umbrella

Transparency 4 – Monocultural or Multicultural?

Worksheet 1 – Corporate Appraisal

Worksheet 2 – Self-Evaluation 1

Case Study 1 – On the Airplane

Case Study 2 – "We don't have any Cultural Diversity!"

Gender Compentece

Basic Fundamentals 1 – Gender

Transparency 1 – "Sex" and "Gender"

Transparency 2 – Traditional Role Allocations between Women and Men

Transparency 3 – Gender Mainstreaming

Transparency 4 – Categories of Gender Analysis

Worksheet 1 – Thoughts about

Case Study 1 – No Veil for Colonel McSally

Work and Team

Basic Fundamentals 1

Transparency 1 – Definition

Flipchart – Template 1

Transparency 1 – Principles for Team-Building

Transparency 2 – Five Building Blocks for a Successful Team

Transparency 3 – Setting Up a Virtual Team

Transparency 4 – Cultural Characteristics

Transparency 5 – Characteristics

Transparency 6 – Motivation for Team Member A

Transparency 7 – Motivating

Transparency 8 – Motivation for Team Member B

Basic Fundamentals 2 – Team and Teamwork

Basic Fundamentals 3 – Virtual Teams

Case Study 1 – Virtual Teams

Case Study 2 – Teletherapy

Transparency 9 – Overcoming Barriers in Virtual Teams

Checklist 1 – Cause of Conflicts in Teams

Checklist 2 – Virtual Team-Building

Organisation and Hierarchy

Basic Fundamentals

Checklist 1 – Organisational Culture

Checklist 2 (Answers to Checklist 1) – Organisational Culture

Transparency 1 – Management Style and Company Structure

Transparency 2 – Matrix Management Style and Company Structure

Transparency 3 – Summary

Case Study 1 – Different Organisational Cultures

Case Study 2 – Christmas Cards

Globalisation and Ethics

Basic Fundamentals

Transparency 1 – Corruption

Transparency 2 – Bribery

Transparency 3 – Ethics

Case Study 1 – Decisions

Case Study 2 – Your Decision

Transparency 4 – Summary

Consulting and Networking

Basic Fundamentals I – Consulting

Transparency 1 – Example of a Consultation

Transparency 2 – Fundamentals of Consulting/Coaching

Checklist 1 – Goals of Consulting/Coaching

Checklist 2 – Quality Criterion of Consulting/Coaching

Checklist 3 – Phases of Consulting/Coaching

Case Study – Samuel Banson (a) – the Situation

Case Study 1 – Samuel Banson (b) – The Work Process for the Consultant

Case Study 2 – Ms. Ascheberger in Africa

Checklist 4 – What are the Steps in Systemic Consulting?

Checklist 5 – Consultation from the Perspective of the Person Seeking Advice

Checklist 6 – Quality Profile of Consulting/Coaching

Basic Fundamentals 2 – Networking

Transparency 3 – Network

Transparency 4 – Networking

Checklist 5 – Rules for Network Formation

Checklist 6 – Questions on Developing a Network

Basic Fundamentals 1 – Consultiong

Transparency 1 – Exaple of a Consultation

Transparency 2 – Fundamentals of Consultiing/Coaching

Chicklist 1 – Goals of Consulting/Coaching

Checklist 2 – Quality Criterion of Consulting/Coaching

Checklist 3 – Phases of Consulting/Coaching

Case Study 1 – Samuel Banson (a) – the Situation

Case Study 2 – Ms. Ascheberger in Africa

Checklist 4 – What are the Steps in Systemic Consulting?

Checklist 5 – Consultation from the Perspective of the Person Seeking Adcive

Checklist 6 – Qualtity Profile of Consulting/Coaching

Basic Fundamentals 2 – Networking

Transparency 3 – Network/Network/Networking

Transparency 4 – Networking

Checklist 5 – Rules for Network Formation

Checklist 6 – Qustions on Developing a Network

Negotiation and Conflict Resolution

Basic Fundamentals 1 – Negotiation in an Interculdtural Context

Basic Fundamentals 2 – Checklist for Preparation for Negotiations

Basic Fundamentals 3 – Mediation

Case Study 1 – Negotiations Sweden-Saudi Arabia

Case Study 2 – Negotiation USA-Brazil

Case Study 3 – Negotiation USA-Mexico

Case Study 4 – Negotiation Germany-Indonesia

Case Study 5 – The Contract

Role Play 1a – Heinz and Antonio (Scene)

Role Play 1b – Heinz and Antonio

Role Play 1c – Heinz and Antonio

Transparency 1 – Practicing Intercultural Dexterity

Transparency 2 – Potential Conflicts in the Negotiation Process

Transparency 3 – Mediation

Marketing Fundamentals

Basic Information 1 – Reasons for Product Failure

Basic Information 2 – Overview of Marketing-Mix Instruments

Transparency 1 – Reasons for the Failureof Products due to their Technical- Objective Characteristics

Transparency 2 – Reasons for the Failure of Products dur to Their Marketing Strategy

Transparency 3 Instruments of the Marketing - Mix (operative marketing)

Intercultural Cometence aund Culture Shock

Basic Fundamentals 1 – Culture Shock

Basic Fundamentals 2

Worksheet 1 – The Parable of the Blind Man and the Elephant

Transparency 1 – Culture Shock

Transparency 2 – What is Intercultural Competence?

Transparency 3 – Intercultural Competence = Integrative Transfer Competence

Transparency 4 – Beneficial Characteristics for Learning Intercultural Competence

Transparency 5 – Systemic Learining Phases of Intercultural Communication

Transparency 6 – Young Woman, Old Lady

Transparency 7 – Attitude towards Difficulties in Intercultural Communication

Final Mudule

Transparency 1 – Examples of Intercultural Differences in:

Transparency 2 – People who judge,/ People who discover

Checklist 1 – Commitment

Feedback

Bibliography

Authors

Intercultural Diversity

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